Important documents that govern how Strata Funding operates, how we handle your information, and how to raise a concern.
Strata Funding Pty Ltd is committed to protecting the privacy of personal information we collect, hold and use. Our Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The full Privacy Policy describes the types of information we collect (including from applicants and Owners Corporations), the purposes for which it is used, who it may be disclosed to, how it is stored and secured, and how you can access or correct your information or raise a privacy concern.
Read the full Privacy Policy (PDF)The Terms of Use govern your use of the Strata Funding website and any services accessed through it. They cover intellectual property, third-party services and links, accuracy of information, limitation of liability, and the governing law that applies to your use of the site.
Read the full Terms of Use (PDF)Strata Funding Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If you have a complaint about our service, we want to hear from you and resolve it as quickly as possible.
Our Complaints Handling Policy describes the steps to raise a concern with us, the timeframes within which you can expect a response, and how you can escalate a complaint to AFCA if you remain unsatisfied with our resolution.
Read the Complaints Handling Policy (PDF)If your Owners Corporation is experiencing financial difficulty meeting its repayment obligations, we may be able to help. Our Financial Hardship Guidelines explain what assistance may be available, how to apply for hardship consideration, and what information we'll typically need to assess a request.
Read the Financial Hardship Guidelines (PDF)This document sets out the regulatory exemption framework under which Strata Funding Pty Ltd provides Insurance Premium Funding services in Australia. It explains the ASIC class order or instrument that applies and the related disclosure obligations.
Read the ASIC Exemption document (PDF)